Free is not responsible according to Arcep

Free is not responsible according to Arcep

Netflix speeds are still a source of trouble for many Free clients. Slow, poor image quality, or even impossibility to connect to the service, the reports of ras-le-bol flocked for months. Pointed the finger by the users, Free would not be more responsible than Netflix on this subject, estimates the boss of Arcep Sebastien Soriano. While Free subscribers crack about the Netflix speeds they have, the operator would not necessarily be to blame. In any case, the wrongs can be shared with the video streaming service, said Sebastien Soriano, president of Arcep. Asked about this by 01net at the MWC 2018, he explained that Free did not voluntarily reduce the bandwidth of its customers.
Netflix and Free need to improve throughput
"We started to investigate and the first results show that there are no irregularities on the part of Free," said Sebastien Soriano. "It seems highly likely that this is an interconnection problem to resolve between Free and Netflix. It would be unfair to blame only on Free. The ball is also in the Netflix camp to put an end to this situation, "he added. The operator would not be the only responsible for the bad user experience suffered by its subscribers Freebox. But concretely, it does not change anything for them until both entities can solve the problem. Already the last of the Netflix streaming comparisons in 2017, Free tumbled again in January 2018.
Small glimmer of hope however, some Free subscribers have seen an improvement in their situation early and mid-February 2018. We could therefore witness a start of recovery. As a reminder, we told you a trick that can solve Netflix flow problems with the Freebox by disabling IPv6. a manipulation that worked for some users.

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